AHO - Client Experience Initiatives

The AHO’s vision is to ensure every Aboriginal person in NSW has equal access to, and choice in, affordable housing.

The help achieve this vision, we administer grants and funding opportunities like Client Experience Initiatives. 

Read more about the AHO on our website. 

Client Experience Initiatives (CEI) are defined by the community and aim to improve a social need that will achieve positive housing outcomes for Aboriginal people, families, and communities by addressing a social need including but is not limited to initiatives around health, wellbeing, education, and training delivered by an Aboriginal organisation and supported by Aboriginal Housing, an Aboriginal co-design consultant and partnering with other government and non-government organisations.

CEI is designed to support Aboriginal organisations to build a robust business plan while still ensuring to deliver an initiative that is culturally safe way and works for the local Aboriginal community. 

A CEI is run over 15 months, with payments for each milestone set at commencement of contract. The total funding is $150,000 per grant.

There will be two grants on offer for this round of funding.

To be eligible for the CEI 2024 funding grant, the following criteria must be met:

• The Applicant must be an Aboriginal Organisation as defined in NSW Aboriginal Procurement Policy.
  • An Aboriginal business is one that has at least 50% Aboriginal ownership and that is recognised through an appropriate organisation. 
    
    • Supply Nation
    • NSW Indigenous Chamber of Commerce, or
    • Office of the Registrar of Indigenous Corporations.
    • Or registered by the Aboriginal Housing Office NSW as an Aboriginal Community Housing Provider or Aboriginal Community Housing Organisation
    • Other
• The proposed delivery location/s must be located within New South Wales
• The applicant must be able to demonstrate that the organisations has worked in the community that the Client Experience Initiative will be delivered.
• The Applicant Organisation must not currently be in receipt of funding for the proposed initiative from any other entity. 
• The applicant must not have received funding to deliver an AHO Client Experience Initiative previously. 

Before completing this application form, you should have read the program guidelines.

Incomplete applications and / or applications received after the closing date will not be considered.

The Applicant acknowledges and agrees that:

• The principal is not committed contractually in any way to those applicants whose applications are accepted. The issuing of this targeted grant application does not commit or otherwise oblige the principal to proceed with any part or steps of the process.

• Whilst the information contained in this targeted grant application has been formulated with all due care, the principal does not warrant or represent that the information is free from errors or omissions. The information is made available on the understanding that the principal and its respective employees and agents, shall have no liability (including liability by reason of negligence) for any loss, damage, cost, or expense incurred or arising by reason of any person using or relying on the information and whether caused by reason of any error, omission or misrepresentation in the information or otherwise.

Furthermore, the Principal takes no responsibility for the accuracy, currency, reliability, and correctness of any information included in this targeted grant applications.

By submitting this application form, the Applicant acknowledges and agrees that:

• if this project application is successful, the relevant details of the project will be made public, including details such as the names of the organisation (Applicant) and any partnering organisation (state government agency or non-government organisation), project title, project description, location, anticipated time for completion and amount awarded;
• the Department will use reasonable endeavours to ensure that any information received in or in respect of this application which is clearly marked ‘Commercial-in-confidence’ or ‘Confidential’ is treated as confidential, however, such documents will remain subject to the Government Information (Public Access) Act 2009 (NSW) (GIPA Act); and
• in some circumstances the Department may release information contained in this application form and other relevant information in relation to this application in response to a request lodged under the GIPA Act or otherwise as required or permitted by law.

By submitting this Application form, the Applicant acknowledges and agrees that:

• the Department is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (the Privacy Act) and that any personal information (as defined by the Privacy Act) collected by the Department in relation to the program will be handled in accordance with the Privacy Act and its privacy policy (available at: https://www.dpc.nsw.gov.au/privacy);
• the information it provides to the Department in connection with this application will be collected and stored on a database and will only be used for the purposes for which it was collected (including, where necessary, being disclosed to other Government agencies in connection with the assessment of the merits of an application) or as otherwise permitted by the Privacy Act;
• it has taken steps to ensure that any person whose personal information (as defined by the Privacy Act) is included in this application has consented to the fact that the Department and other Government agencies may be supplied with that personal information, and has been made aware of the purposes for which it has been collected and may be used.

• It has been prepared by and is being submitted by an eligible applicant
• Project applications are specific to applicants located in NSW
• Approved activities / projects can only commence after executing a Funding Deed
• Applicants will notify the AHO if grant funding is secured from another source