AHO - Client Experience Initiatives FY- 2025/26

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Program Guidelines

* indicates a required field.

Before you begin

Before you begin your application, we recommend that you read the CEI Information sheet (FAQs) (link to this once it’s on the website).

All questions marked with an asterisk (*) must be answered.

If you have any questions about the application process, please don’t hesitate to contact clientoutcomes@aho.nsw.gov.au

What is Client Experience Initiatives (CEI)?

Client Experience Initiatives (CEI) are defined by the community and aim to improve a social need that will achieve positive housing outcomes for Aboriginal people, families, and communities by addressing a social need including but is not limited to initiatives around health, wellbeing, education, and training delivered by an Aboriginal organisation and supported by Aboriginal Housing, an Aboriginal co-design consultant and partnering with other government and non-government organisations.

CEI is designed to support Aboriginal organisations to build a robust business plan while still ensuring to deliver an initiative that is culturally safe way and works for the local Aboriginal community. 

A CEI is run over 15 months, with payments for each milestone set at commencement of contract. The total funding is $150,000 per grant.

Eligibility Criteria

To be eligible for the CEI 2025/26 funding grant, the following criteria must be met:

  • The initiative must be located in New South Wales (NSW)
  • The applicant must be an Aboriginal organisation as defined in NSW Aboriginal Procurement Policy.
  • An Aboriginal business is one that has at least 50% Aboriginal ownership and that is recognised through an appropriate organisation.
  • The applicant must be able to provide evidence that the organisation has a connection, worked in the past or is currently working with local stakeholders to support the Aboriginal communities in the proposed project location.
  • The organisation must not have received CEI funding previously.

Eligibility Confirmation:

Please declare this application meets the CEI eligibility criteria above.

I can confirm the organisation and project is eligible according to the criteria outlined above and in the CEI Information sheet (FAQs): * Required
Response required.

Mandatory Criteria:

Applicants must provide responses and evidence to meet the following mandatory criteria:

Is your initiative located in NSW? * Required
Response required.
The applicant must be an Aboriginal organisation as defined in the NSW Aboriginal Procurement Policy. Please tick that appropriate organisation the recognises your Aboriginal ownership below: * Required
Response required.Response required.
Clear the selected value for The applicant must be an Aboriginal organisation as defined in the NSW Aboriginal Procurement Policy. Please tick that appropriate organisation the recognises your Aboriginal ownership below:
Attach a file: Select stored file
    Is your organisation an Aboriginal business that has at least 50% Aboriginal ownership? * Required
    Response required.
    Attach a file: Select stored file
      Has your organisation received funding to deliver a Client Experience Initiative previously? * Required
      Response required.
      Word count:
      Must be no more than 250 words.